All orders are shipped 1st class recorded delivery. Orders can take between 2-3 working days to process.


If you are unsatisfied with your purchase, please fill out the contact form. The Letter Well would be happy to issue an exchange for a different product. All exchanges shipments must be made within 10 days of receipt and you are responsible for any additional shipping costs.

Only products that are unopened and in original condition will be accepted. 

Once the exchanged item is received, an email will be sent regarding your requested product exchange.


The Letter Well has a 14 day refund policy. Please fill out the contact form to request a refund

Privacy & Security

The Letter Well will not sell your information to outside companies or third parties.

All information provided is used strictly to process and ship your order. Your personal information is safe and confidential.